FAQ

This section should answer and additional questions. If for any reason you are not satisfied with this information, you can reach us at 1st-pc.com.

Order
I really like your dolls, and I would like to place an order. What is the best way to do this, and how long does the process take?

The best way to place an order is to send us email, and complete the order form on our website. When you contact us by email, we can give you the personal attention you deserve, talk about any special needs, or answer your questions. You can also contact us by phone or fax.

Once we receive your order; we make sure the information is exactly as you requested, and verify the payment. As soon as your order is confirmed, we begin designing, creating, and pouring your Personal Companion. Due to our advanced engineering, the complete process only takes 4-6 weeks. Sometimes your shipment may arrive even earlier so each customer is notified when it is going to be shipped.

We have many customers in the US and around the world. We can ship outside the US anytime.

Shipping in the USA averages 400 hundred dollars, and out side the United States runs around 600 dollars US for a love doll. Once the product is completed, we deliver with in approximately five days. So, your companion arrives looking picture perfect.

Since the feet & hands is made using a harder silicone, there is some color mismatching the can occur. Coloration of silicone is done by hand color mixing and not by machine. If this is an issue, we can make the color match but this will add cost to the labor thus increase the overall cost of the doll be $300.00

Payments
I would like to buy a personal companion, but I running short on funds. Can I do lay or make installment payments?

Creating really beautiful dolls requires a lot time, capital, and labor. Usually, our customers send payments by credit card, money order, check, or bank transfer. If you contact us, we are willing in consider installment payments of 50% down and 50% upon pouring the silicone. This often an excellent way to secure your position in line and time of delivery. All orders are handled with absolute confidentiality and discretion, and we will not give out or sell your personal information to anyone, so you can be assured of your complete and total privacy.

We will gladly ship your PC to any location you request. The final shipping destination depends on your carrier, and as standard, you need to include the cost and fees for your shipment with the total payment. Contact us anytime to verify the shipping charges and the best carrier for your location.

All North Carolina residents are also required by the state to include the current sales tax. We usually include this on your invoice.

We cannot ship to Post Office boxes; we must have a street address for delivery. You are notified when your order is shipped.

International shipping and handling:
Price will depend on destination and carrier of choice. As with most companies, International deliveries often average $600.00 (additional fees may also apply in some cases.)

Your packages may be subject to the customs fees, import duties and taxes of the country to which you have your order shipped.

Order Confirmation
We will confirm your order by email, phone or mail -- please specify your preference on the order form.

At certain times of the year, we run shipping specials. Please contact us or check our website for any special discounts that may be applied to shipping.

Cleaning the body - A quick shower or sponge bath will do using soap & water. Then dry with a soft towel. Powder the body when dry. Any powder will do.

Cleaning the entries. - Use a turkey baster to flush soapy water into the cavity. Follow the flushing with water to remove the soapy water. Then lastly flush with alcohol to disinfect.

The best way is to hang it in an upright position. This will help to maintain and preserve its beauty.

If a situation arises which requires you to cancel your order, we are willing to consider a partial refund based on the materials that were used. A 15% restocking fee is retained when refunds are allowed. Due to the complex nature of this business, we can not offer any refund once the silicone is poured. However, should your companion arrive with a manufacturer defect or if damaged in shipping, we will work with you to determine whether to have the doll repaired or whether to ship the product back for a refund. Allow up to 45 days for a refund. Please note, all orders are shipped fully insured through our courier service.

Your card will be charged a 50% deposit once your order is received and the final 50% on the date your order is shipped.

Materials needed;
Silicon Gel Base 1lbs kit
Silicon gel activator from 1lbs kit
Large Syringe from 1lbs kit
Weighing scale 1gram sensitivity (most kitchen scales from Bed Bath & Beyond will do)
Large Popsicle sticks for mixing
Plastic cups

Pour the silicon gel base into the plastic cup with amount you just eyeballed.
Note the weight of the silicon gel base. Calculate 10% of the weight
Zero the weigh scale and pour-in 10% by weight of the silicon gel activator.
Example: silicone gel base is 100g mix-in 10g of silicon gel activator.
Mix the silicone gel base & activator well.
Pour the mixture onto the large syringe.
Inject the silicon gel mixture into the affected area using the large syringe. Note; you may need to apply a lot of pressure on the syringe to get the gel mixture into the affected breasts area. This is because the solid gel has to expand to accommodate the new liquid gel..
Repeat step 2 to 9 until you are satisfied with the results.
Allow the silicon gel mixture to cure for 16hrs.
This concludes this procedure.

Materials needed;
Silicon "skin" Base 1lbs kit
Silicon activator from 1lbs kit
Weighing scale 1gram sensitivity (most kitchen scales from Bed Bath & Beyond will do)
Large Popsicle sticks for mixing
Plastic cups
Naptha for cleaning.
Saran wrap

Procedure;
Clean the area you want to patch with naptha very well. Allow it to dry.
Eyeball the amount of silicon you will need for patching or repair.
Put the plastic cup in the weigh scale & zero the scale.
Pour the silicon into the cup and note the weigh in grams.
Zero the scale and add 10% of the silicon activator.
Mix the silicon very well using the Popsicle stick.
In about 5-10 min. you will notice that the consistency of the mixture will get thicker like paste. Curing time is about 20-20min
Very quickly apply this thick mixture to the area you need to patch.
Using the Popsicle stick, try to sculpt the silicon and blend it in the affected area.
In some cases, use saran wrap over & around the silicon to smoothen and leave the saran wrap until the silicon is fully cured. Curing time will depend on 2 factors, amount of activator (the more the faster to cure) & humidity (the more humid the faster to cure). If you need to work with the silicon longer, reduce the amount of activator to 7% or less.
Once the silicon is cured. Check if you need to add more silicon.
End of procedure.

The silicon base comes colored. In the event you like to change the color to a darker tone you can use powder based foundation make-up. Scrape the foundation powder into the silicon and mix with well till you get the desired color. The new color you created then can be used for patching or repair.

It is always a good idea to make a small test batch of silicon to familiarize yourself with the characteristics of the silicon, especially when silicon cure time varies with the amount of activator and humidity.

Note: applying too much GE silicone will make the repaired area lumpy, ONLY a thin amount is needed.

Materials needed:
G.E. Silicone I kitchen & Bath clear silicone
Make-up foundation powder (the color needed patch the affected area)
Several large Popsicle sticks
Naptha – used as a thinner and cleaner for GE silicone I
Air brush or a soft artists brush
Foam sponge for applying the powder make-up
Paper towel
Small plastic disposable cups

Coloring Procedure:
Clean the area to be colored well using a taper towel saturated with Naptha.
Allow the area to dry.
Using the foam sponge, apply the color with the make-up powder. If you make a mistake, just clean the area again with Naptha.
Once you are satisfied with the coloring, then put a small amount of GE silicone I on the plastic cup.
Add a small amount of Naptha and stir until the GE silicone I is completely dissolved into the Naptha.
The initial mixing will yield thick solution. Thin the solution with Naptha until it is near the consistency of water.
Use this mixed solution to be sprayed into the affected areas using an airbrush. This action will seal the colored powder into the main silicone.
If you do not have an air brush, you can use a soft artists brush to brush the silicone sealer in the affected area. Make sure to brush softly to avoid brushing the powder coloring away.
25 min later the sprayed silicone should be cured.
This concludes this procedure.